Effective Date: 2nd Revision: 18.08.2025
At BigSEO, we strive to provide the best quality services and digital products. However, we understand that situations may arise where a customer may need a refund. This Refund Policy outlines the conditions under which refunds will be provided for services and digital products purchased from our website.
Refunds are only applicable under the following circumstances:
Services Not Delivered: If we fail to deliver the services as per the agreement or within the agreed-upon timeframe, you may be eligible for a refund.
Unsatisfactory Service: If you feel that the services provided are significantly different from what was agreed upon or are unsatisfactory, you can request a refund within 7 days of receiving the service.
Digital Products: For digital products (such as downloadable guides or templates), refunds will only be considered if the product is defective or does not meet the specifications outlined at the time of purchase.
Refunds will not be provided in the following situations:
Change of Mind: We do not offer refunds for change of mind or if you no longer need the service.
Used Digital Products: Once a digital product is downloaded or accessed, it is non-refundable unless defective.
Service Completion: Once a service is completed and delivered, no refund will be provided unless otherwise specified in the service agreement.
Late Requests: Refund requests must be made within 3-4 days of the purchase or service delivery date. Requests made after this period will not be considered.
To request a refund, please follow these steps:
Contact Us: Email us at info@bigseo.net with your order details (e.g., service purchased, date of purchase, and reason for the refund request).
Review and Resolution: We will review your request and respond within 4 business days. If your refund request is valid, we will initiate the refund process.
Refund Method: Refunds will be processed using the original payment method. Please allow up to 6 business days for the refund to reflect in your account.
In some cases, a partial refund may be issued if only part of the service or product is not satisfactory or delivered as agreed. The amount refunded will be based on the value of the undelivered or unsatisfactory portion.
For ongoing or subscription-based services, no refund will be issued for services rendered prior to cancellation. If you wish to cancel a service or subscription, please notify us before the next billing cycle to avoid further charges.
If you have any questions regarding our Refund Policy or would like to request a refund, please contact us at:
Email: info@bigseo.net
Website: https://bigseo.net